Support

How can we help?

Answers to the most common questions about orders and downloads.

Where are my files?
After payment we email a private download link to the address you used at checkout. It usually arrives within a minute; please check your spam or promotions folder. You can also request your links again.
My download link has expired.
Links stay valid for a limited time to protect your purchase. Request a new one with the email you bought with.
Can I get a refund?
Please see our refund policy.
Is my payment secure?
Payments are processed by Stripe. Your card details are sent directly to Stripe and never stored by us.

Still need help?

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